Context and graphs produced

I’ve written two pages of background info to provide Tom with some context. They outline the jobs I was doing in 1981 and 2011 and the type of organisations I was working for; and also the main changes in communications I perceived between the two periods. The latter was an interesting list of the following:

1981 2011
The challenge was to manage paper The challenge was to manage email
Support staff assisted professionals No support staff – Professionals support themselves
You needed paper and a pen You needed a laptop, desktop and/or a handheld
Turnaround expectations were several days Turnaround expectations were a few hours
The phone was tied to the desk The phone was mobile and multipurpose providing a tighter coupling between voice and written communications.
Overland mail used for most things Many types of communications – magazines,  newsletters and marketing material – had moved into web sites or email
Presentation technologies used were either photographic slides or overhead acetates Slides and acetates had disappeared. Presentation technology was presentation software such as Powerpoint
Conference calls generally unknown. Work got done by face-to-face meetings or by shipping paper around and getting comments back on paper or by phone. Conference calls a major plank of business communications
To be connected to like-minded individuals, you had to join a group and either attend face-to-face meetings or receive materials through the overland mail. To be connected to like-minded individuals, you identified an appropriate group over the net and used web-based support systems.
Inter-continental communication took place by letter or one-to-one phone calls between distinct individuals and groups with their own agendas. Business had gone global and was conducted by interlinked teams working together across continents. Conference/video calls demanded that many participants had to join communications at unsocial hours. Email was the glue bonding the participants together.

I have also completed the basic numerical analysis and produced the following graphs:

  • % of communications received in each of 24 categories, 1981 vs 2011
  • % received on each individual day of the week, 1981 vs 2011
  • Absolute numbers of hardcopy items received by category, 1981 vs 2011
  • Average number of emails sent on each day of the week, 2011 only (no 1981 data)
  • % emails with attachments received by category, 2011 only
  • % replied to, 1981 vs 2011
  • % forwarded, 1981 vs 2011
  • Number of different senders by category, 2011 only (no 1981 data)
  • % work related, 1981 vs 2011

I’m working with Tom Jackson on this topic

A look through my filing index identified a paper on email in the journal Behaviour and Information Technology. I emailed the author at Amsterdam University asking if he was interested in collaborating or if he could suggest anyone who might be. He pointed me towards Tom Jackson at Loughborough University who I am now working with. Tom approached two possible journals to find out if they’d be interested in such material – the Journal of the American Society for Information Science and Technology, and the International Journal of Information Management. The latter responded that it sounds interesting and that we should submit a draft. We are now working on the material.

Trawling the net for “why people keep photos”

Today I started looking for info on the net about why people keep photos. There’s a lot of thoughts out there on this topic, for example:

http://youthcoders.net/photo/theory/979-why-do-people-keep-photographs.html

However, more academic discussion about the underlying reasons were harder to find. There is a site which, among other things, summarises aspects of  “The Psychology of photography” which is relevant but not exactly spot on:

http://dynamics.hubpages.com/hub/The-Psychology-of-Photography

I found a piece in the Psychology Today site which describes a paper by  philosopher Robert Hopkins of the University of Sheffield on “what’s special about photographs?”

http://www.psychologytoday.com/blog/maybe-its-just-me/201012/whats-so-special-about-photographs

I also came across a very detailed presentation about hoarding which seems to have some sort of relationship to the question:

http://www.hoardingsqualorconference.com.au/2009/files/presentations/Psychology%20of%20Compulsive%20Hoarding%20-%20Dr%20Christopher%20Mogan.pdf

I think I’ll have a more detailed read of the above links and then maybe contact somebody working in the area to try and have a brief discussion on the subject.

The challenge of getting those family photos in order

Family photo collections often include many types of prints handed down from distant relatives, and large numbers of photos, negatives and digital images from more recent times. Some people have organised and managed their family photos over the years and continue to do so with a variety of software tools and internet services. However, the natural tendency is for the photos to accumulate in envelopes and drawers, and computers and phones, often to get thrown away or to be otherwise lost to the family. Reversing this tendency and assembling a large set of family photos into an organised, accessible and durable collection is not simple and is very time consuming.

There are three main aspects to address – the physical images and negatives, digitisation of the images, and indexing. For each aspect there are lots of different ways of doing things, and there’s lots of advice and software available. However, this journey will explore the practical problems that I encounter and the solutions I come up with. These may not necessarily be the best way of doing things – but they are solutions that work. I actually started doing this many years ago and am now close to finishing, so what is documented here is fairly well tried and tested.

In addition to actually organising the collection, I often wonder why I’m bothering to do it and why people take photographs and keep them at all. So, this journey will also be exploring those questions as well.

 

Carving up the problem has driven out the answers

On Monday 21st I got some feedback from a friend on my posts on this topic. His initial reaction was, “Why don’t you just buy a Mac and stick with your iPhone contacts syncing using the Apple cloud like I do?”. I wish it was that easy and that I had the cash to switch platforms at will!

I was beginning to get the feeling that there is no simple all-embracing answer. So I decided to break the problem up into three main areas and look at the options within each: 1) What to do with the Filemaker Address List (“Addlist”), 2) Syncing the Addlist with the Email/Phone lists, 3) Syncing the email list with the phone list (the reverse is done automatically by the iPhone).

For question 1) there are a lot of options including leave it as it is; redesign it; abandon it and move the data to Excel; abandon it and move the data to another product like StatTrak; abandon it and move the data to the email system; and abandon it and throw the data away. I’ve decided that I don’t want to spend a load of time on a redesign, and that, while I still have a copy of Filemaker, I’ll just continue to use the Addlist as it is.

For question 2 (syncing the Addlist with the Email/Phone lists) the options included producing an Email/Phone csv file and syncing manually with the Addlist; combining an Addlist csv with an Email/Phone csv and checking for differences; doing an eyeball sync between the names in the Addlist and the names in the Email/Phone lists – but keeping email addresses in the email system and phone numbers in the phone; and don’t do any syncing at all. I’ve decided that I will do minimal syncing and that I will not attempt to keep emails or phone numbers up to date in the Addlist. In practice this will mean comparing the names in the Addlist and in the iPhone list once a year around Christmas time to support the sending of Christmas cards.

For question 3 (syncing the email list with the phone list) the options included producing a csv file from the iPhone and checking it against the Email list; combining the csv files from both the Email system and the iPhone and then checking for differences; and not trying to sync the two at all. I’ve decided I will do minimal syncing and will just do a check on the Email list using a csv from the iPhone once a year around Christmas time. Furthermore, if I have a choice I’ll put new emails and phone numbers into the Email system rather than the iPhone since the iPhone will replicate with the Email system but not vice versa.

A look at syncing and thoughts about what I really need

Earlier this week I searched the net for contact-related standards work and found the W3C work in progress on a Contacts API which defines the high-level interfaces required to obtain read access to a user’s unified address book [ http://w3c-test.org/dap/contacts/ ]. This defines a number of fields and attributes. I was unable to find anything relevant on the Dublin Core website or the ISO website.

From this initial search I conclude that a) there is unlikely to be any standard definition of all the fields I want in my address book, b) I am likely to continue to need to maintain an offline separate address book if I want to maintain special fields, c) it will probably be worthwhile trying to use terms that are standardised by W3C and/or ISO, and d) I should think carefully about what my real needs are before spending a lot of effort on upgrading my offline Filemaker address book which is custom built and is expensive to keep pace with Filemaker upgrades.

The particularly useful facilities of my Filemaker application are: 1) The ability to print a hardcopy address book, 2) The ability to manage who gets sent an Xmas card and to record who we received one from, on a year by year basis, 3) The ability to automatically search for an address, 4) The ability to print address labels, 5) The storage of addresses by family as opposed to just by individual. After thinking about this for a while it seems that all these could be achieved using Excel – though the printing of the address labels might be a bit fiddly. However, just to cover all bases I searched the net for low cost address book applications and found StatTrak which seems to possess many of the facilities I require at $29.95.

The synching, export and import facilities possessed by the iPhone, Yahoo Mail, Filemaker and StaTrak are in the table below:

Capabilities BT Yahoo iPhone Filemaker StatTrak
Syncing No Syncs with Yahoo but only one way – it does not push new info to Yahoo The Zulu app syncs with mobile devices enabling Filemaker to be the master contact list – but Zulu requires Filemaker server and costs at least $299. No
Export Yes (to various formats including CSV) Yes (via the free app ‘My Contacts Backup’ to various formats including CSV) Yes (to various formats  including CSV and Excel) Not sure
Import Yes from CSV files No Yes (from various formats including CSV and Excel) Yes from a CSV file
Field additions No No Yes No

I have drawn up a flow diagram showing how the (largely manual) synchronisation process could work between the iPhone, Yahoo and Filemaker; with a master CSV file in Excel in the middle. This has again led me to question the value of maintaining a separate Filemaker file. I feel I’m close to deciding to abandon the Filemaker address book and to move to an excel version – but I shall think it over for a day or two – and hope to be able to find someone else to bounce my thoughts off.

The shift to email – a comparative analysis of office mail in 1981 and 2011

In 1981 most of office mail was hardcopy – Local Area Networks and the Email systems that ran on them were very new technology, and inter-office email was in its infancy. I was working in the newly formed Office Systems team in the UK National Computing Centre, and I was interested in the impact that our implementation of a Zynar LAN would have. So I decided to survey the mail I was receiving with the intention of doing a follow up survey after email had been in use for some time. I duly collected four months worth of  data – but never did the follow up work. However, thirty years later I undertook the same survey – though this time, of course, the traffic was almost exclusively email with only a tiny amount of hardcopy. I now intend to do a comparative analysis of the two sets of data and write up the results in a paper; and I’m looking for someone to collaborate with in this work. If you’re interested do get in touch.

 

The challenge of keeping multiple address books in sync

If you have a contact list in your email system and another in your mobile phone, you’ll be aware  of the desirability of keeping both lists in synch. However, if you also have an address book with some additional non-standard fields on your PC, the problem is even greater. Ideally it would be best to have just one address book – but mail and phone systems aren’t generally set up to do that, let alone being capable of including non-standard fields. So, the challenge is how to keep all the information you need in sync across these multiple systems with the least effort and keeping errors to a minimum.

My particular circumstances are that I have an email account with BT Yahoo, an iPhone, and a PC-based address book in a Filemaker database. The iPhone seems able to draw contact details from BT Yahoo, but BT Yahoo doesn’t seem to be able to do the reverse. Neither Yahoo nor the iPhone allow non-standard fields to be created so I can’t just ditch the Filemaker database.

I’m thinking of exploring a number of avenues. One is the use of the export and import facilities across all three systems. Another is the possibility that there may be an official standard for contact list fields and integration facilities. And another is the use of macros in Filemaker to try and automate the synching process. If you’ve got any experience or ideas on the subject please reply to this post or drop me an email.